300 Hickory

Carterville, IL 62918

(618) 985-2422


Mon - Fri: 8:00 - 4:30

Holiday hours may differ

Applying & Information


Applications for the Public Housing Program may be obtained from the WCHA website and the administrative office during normal business hours:
  8AM-4:30PM, Monday through Friday

300 Hickory
PO Box 45
Carterville, IL  62918

(Drive-up Security Dropbox for Payments)



Getting Assistance

How to apply

"The ache for home lives in all of us, the safe place where we can go as we are and not be questioned."

Maya Angelou

1. Begin with the Application

Completed applications and all documentations must be returned to the WCHA in person.
Updated mailing address and phone numbers are required.  Any changes to contact information must be submitted immediately throughout the application process.

2. Provide All Documentation

Along with your application, please submit copies of all documentation regarding your family size, income and special accommodations.  A list of documentation needed is included as a cover sheet to every application. Any questions regarding documents needed, please call our office at (618) 985-2422.  

3. Approval or Denial

WCHA processes all applications, by verifying statements, facts and documentation submitted with the application.  If your application is approved, we will place you on a waitlist for the appropriate bedroom size and unit type. All approvals will be placed in order of date and time application was originally submitted.  You will be immediately notified by mail that your application has been approved.  Once your name is reached on the waiting list, we will contact you by phone and/or letter and review your submitted application for changes, prior to offering you a rental unit. If your application is denied, you will be notified immediately by mail with the reason(s) for denial.

4. Important

Follow the instructions attached to the application form.  You must provide all information requested and you must include a mailing address and contact phone number.  If application is incomplete, the WCHA will make every effort to notify the family of the additional information required.  If you have any questions regarding the completion of your application please call us at 618-985-2422 for assistance.  Assistant Property Managers at the WCHA can help you complete your application.  If you have any special needs please advise.  Applications will not be processed until all required application information/documentation is received.  Please allow 12 business days for your application to be processed before checking your application status.


The Quality Housing and Work Responsibility Act requires all public housing adult residents (18 or older) to contribute 8 hours of community service work per month.  

Our residents volunteer in food prep and delivering meals for seniors.  Some residents assist community pantries and missions.  Volunteer opportunities are available throughout our area.

To be officially exempt from this requirement; a waiver must be signed and submitted to the WCHA administrative office.  Documented exemptions are as follows:


Affordable Housing Forms

Get housing forms and information all in one convenient place. Click the link to locate and download all WCHA forms. 


Do I Qualify?

Per U.S. Housing and Urban Development any amount owed to the WCHA or any Public Housing Authority or property owner in connections with any subsidized housing program must be paid in full prior to application approval.  Repayment agreements cannot be accepted.

Like most landlords, we screen rental applicants.  To be considered suitable, which includes, but is not limited to being able to pay rent when due, comply with your lease, maintain rental property, and live peacefully with your neighbors.

You do not need to be a United States citizen to apply for housing, but every member of your family must either be a U.S. citizen or have eligible immigration status to receive housing subsidy.

Please contact us with any questions vie email, phone or in person at our office.